"building, strong, honest, B2B relationships nationwide"

• Increasingly instructions are arriving by email with many glaring errors! We then have to call you to request the correct information, which all takes time. We cannot assume, because we will always be wrong!

• If you are making a booking at the end of the day for the following day, or on a Friday afternoon for Monday, please make sure the information is either spot on or you wait until the confirmation is processed. We often need to call to query information, only to find co-ordinators have left and we have too many gaps in the reservation.

• “Airport” is too vague, we need to know where the driver should be going in order to plan the work.

• Instead of the flight arrival time, departure times are being given (as the time of arrival). Our drivers always work to the ETA.

• Emailed templates are not reversed and we are sent the same booking twice, without the return-leg.

• Names of passengers, otherwise it is like looking for “a needle in a haystack”.

1. Please check our confirmations.

2. Please ensure that the information you give us is correct.

3. Please ask passengers to wait at Arrivals. They should not leave the airport terminal.

4. Please double check the arrival date for passengers flying
in from the USA.

5. Please quote the log number when making amendments.

6. Please ensure you have a cancellation number if you
cancel a booking.

7. Please give us as much information as you can.

8. Please provide a mobile number where possible, our

reservation system will send a text to the passenger, it cuts
out the middle man (yourselves and ourselves)