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Terms and Conditions of Business : Chauffeur Drive, Couriering, WEEE

All reservations are allocated a job reference number. The reference number must accompany all communications regarding any booking.
Prices quoted exclude VAT.
All jobs must be paid for in advance or a credit card number be available at the time of confirmation unless an account has been agreed in writing.
All approved accounts must be settled by the 15th of the month following the date of invoice.
Accounts may only be accepted if the average monthly expenditure exceeds £500.
Flex-Able Travel Limited accepts American Express, Diners, MasterCard, Visa, Delta & Maestro (Switch) for payment of fares. Cheques must be accompanied by cheque guarantee card.
Accounts that are settled outside our terms are subject to interest charged at 4% over base rate, monthly.

Conditions of Transfer for Chauffeur Drive Vehicles

FOR AIRPORT COLLECTIONS : Drivers will meet passengers 20 minutes after the flight has actually landed, unless otherwise advised. Passengers, once in the terminal arrival hall should proceed to the information desk and look for the driver holding a sign with their name on it. Under no circumstances must passengers leave the Arrivals Hall without communication with Flex-Able Travel if the driver cannot be located.
Passengers who have not located their driver must contact Flex-Able Travel immediately.
If after 1 hour of the advised ETA (estimated time of arrival) and the passenger has not shown, waiting time will be incurred. If a flight is due to take-off after the driver has departed to collect (eg for short-haul and internal flights) and there is an undue delay, waiting time will be incurred from 1 hour after the original ETA and not from the revised ETA.

General

Waiting time is implemented on all reservations after 15 minutes from the designated time of collection, except for airport collections.
Any journey deviations will be charged for at the appropriate rate.
If a passenger does not show for a booking, the job will be charged in full.
Passengers are requested not to smoke, drink alcoholic beverages or eat in the vehicles.
Passengers deemed to be under the influence of alcohol will not be transferred and will be charged for the job.
Passengers who are ill (vomit) in the vehicle will be charged at the appropriate approved local council rate, plus any loss of revenue whilst the vehicle is off the road.

Cancellation Policy

To cancel a job you must contact the office on 01480 890200, or if out of hours contact the duty manager, (the out of hours number 07756 289749). Cancellations will not be accepted if left on the answering machine.
Cancellations during our normal office hours. All cancellation made within three hours of the job are subject to a 50% charge. A full refund or ‘no charge’ will be made if the drive is cancelled with more than 3 hours notice.
Cancellations outside our normal office hours. All cancellations made outside of our normal office hours will be subject to a 50% charge unless within three hours of the scheduled time, in which case a full charge will be made.
Once the driver has departed to collect a passenger and the drive is subsequently cancelled the job will be charged in full.

Extra charges on quoted fares

Except from 24th December to 1st January inclusive (where other rates apply), all Sundays, Bank holidays and scheduled arrival times at airports/pick up times from other venues between 11pm and 6am will have a 15% premium added to the quoted fare.
Any wait and return journeys will have 25% added to the outbound fare for the return leg.
Waiting time is currently charged at £18 per hour + vat.
Point to point drives are charged at £1.40 + vat per mile one way.
Venues that attract a large amount of traffic, i.e. Ascot, Silverstone, Wimbledon, pop concerts etc will incur a 25% surcharge on the cost of the journey.
People Carrier vehicles attract 25% premium (ie VW Transporter or Caravelle)
All airport collections attract a meet and greet charge.
All tolls, congestion and city charges are added to the account as and when the vehicle enters the charging areas.

Bad Weather Policy

There are times in the year when bad weather arrives in the UK. It is the Controller or Duty Manager’s responsibility to consider every transportation on it’s individual merit. For health and safety reasons, drivers cannot be sent to collect passengers if the roads become impassable and dangerous. We will endeavor to contact passengers / and or coordinators, to explain the position and offer alternative ways to continue their journeys.
Flex-Able Travel Ltd cannot be held responsible for any losses incurred where transportation is canceled by the Duty Manager / Controller for Health & Safety reasons or because of road conditions beyond the company’s control.